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Jessica Denholm has worked in the non-profit social services sector for nearly 25 years. Her work first began with dual diagnosis clients and then with youth in residential A & D settings. She came to Family Services to assist in the development and operation of the new youth detox program in 1993. She eventually moved from program management in youth services into employment services and is still currently overseeing the new Work BC Employment Services Centre contract. Jessica also has a keen interest and passion for quality improvement in social services work and is the agency’s lead in accreditation, risk management, privacy, and CQI. Jessica holds a Bachelor of Arts degree in Psychology with a minor in Kinesiology from SFU and a Masters Degree in Leadership from Royal Roads University.