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JOB OPPORTUNITY: Outreach Worker

Competition #77-18 |  Download job posting PDF


Directions Youth Services is a collection of services and locations supporting vulnerable youth. This includes a 24-hour drop-in centre, outreach teams, pre-employment programs, two safe houses, and a youth detox centre. The trauma-informed and client centred philosophy creates safety for youth to access a full spectrum of supports including primary care, mental health and substance use resources.

Directions is a division of Family Services of Greater Vancouver (FSGV), which for 90 years has provided trauma counselling and essential resources for children, families and individuals facing life’s challenges.


    • Basic knowledge of mental health issues and treatment
    • Knowledge of and belief in the Harm Reduction model
    • Ability to observe and recognize change in clients
    • Ability to maintain professional boundaries with clients
    • Ability to establish and maintain rapport with clients
    • Ability to deal effectively with conflict situations, manage aggressive behavior, and use non-violent crisis intervention and behavioral management techniques
    • Ability to communicate proficiently both verbally and in writing
    • Ability to organize, prioritize and meet deadlines
    • Ability to establish/maintain satisfactory work relationships with the public and other employees to deal tactfully and effectively with co-workers, public and other agencies and to maintain confidentiality
    • Ability to work independently and a part of a team
    • Ability to work in a culturally diverse population
    • Basic computer literacy
    • Physical ability to carry out the duties of the position (carrying a full back pack containing harm reduction supplies, water bottles, snacks, etc)

Education and training:

  • Two years post-secondary course/diploma in social work or youth care/certificate in related field
  • Valid Class 5 BC Driver’s Licence – requires submission of abstract


  • Minimum 2 years experience working with high-risk youth.
  • Experience with adolescent development and issues involving sexually exploited youth, mental health, drug and alcohol misuse, concurrent issues and poverty.
  • A combination of education and experience will be considered


  • Knowledge of community, social and health resources
  • Knowledge of the systemic issues that affect low income and marginalized people
  • Knowledge of substance misuse, adolescent development and the problems encountered by chemically dependent individuals; basic understanding of behavioural management
  • Knowledge and awareness of issues that may affect sexually exploited youth


The Directions Youth Outreach Worker position works 35 hours/week on a 4-day work week (3 days working 10 hours per day and on 9-hour day, with a one hour break each day). The Outreach program works to promote safer, healthier alternatives for youth who are homeless or at risk of homelessness. The focus is to promote awareness of, and connect youth to, appropriate services and resources to reduce the harm in their lives. The program focuses support in the areas of the west end, downtown south and downtown east side areas of Vancouver. This position will consist of working with a variety of at risk, homeless and street entrenched youth under the age of 25 (prioritizing youth 18 and under) struggling with addiction, intellectual, emotional and social challenges, mental health issues, concurrent issues and sexual exploitation. This position is based out of Directions Youth Services Centre and reports to the Outreach Team Supervisor.

Hours of work: Full time: 35 hours/week on a 4-day work week (3 days working 10 hours per day and on 9-hour day, with a one hour break each day).


  • Provide outreach services in areas where high-risk youth congregate.
  • Identify and assess new street-involved youth in Vancouver and, if appropriate, link them with the Ministry of Children and Family Development and/or other relevant services.
  • Initiate contact, establish rapport, and build trusting, supportive, therapeutic relationships with street-involved homeless youth.
  • Identify youth’s individual needs and provide support, encouragement, collaboration and education to youth in matters related to crisis intervention, harm reduction, conflict resolution, community resources, alcohol and drug information, advocacy with the intention of connecting youth to services.
  • Work closely and collaboratively with all of Directions Youth Services, other community agencies, and government ministries as appropriate in the development of youth case management utilizing youth social work best practice.
  • Be responsive to integrated case management plans, other service agencies, and health care professionals in the implementation and revision of client service plans.
  • Assist youth in accessing community supports by advocating, escorting, and transporting clients to outside service referral locations, as appropriate.
  • Participate in Integrated Case Management meetings as appropriate.
  • Actively participate in staff meetings and training.
  • Actively participate in supervision and employee evaluation processes.
  • Ensure the highest professional standards of ethics, confidentiality, all program and agency policies, procedures, and accreditation standards.
  • Maintain daily statistics and provide effective verbal and written reports.
  • Perform all other duties as required.


Directions Youth Services offers purposeful careers, serving the most vulnerable members of our community. This role offers you the opportunity to make a direct and positive impact in our community.

We support career development and training for staff to reach their potential, and offer mentorship and professional advancement in a supportive environment. We recognize the importance of work-life balance, wellness and a safe, inclusive and welcoming workplace that values diversity and respect for all.

Salary/Pay Grade: 7, Step 1 – $1512.70 bi-weekly 

Start Date: As soon as possible

Location: Downtown Vancouver


If this describes you, please send us your resume and cover letter (indicating the competition number 77-18 in your email subject line). Please outline your interest for this role, demonstrate your relevant experience, and tell us where you heard of this opportunity, in your cover letter.

Send your application to: Matt Smith, Assistant Manager: mattsmith@fsgv.ca

Post End Date: July 6, 2018

Only short listed candidates will be contacted for interviews. No phone calls please. Thank you for your interest.

FSGV is committed to the principles of diversity. We encourage applications from qualified people of all genders and sexual orientations, visible minorities, Aboriginal persons and persons with disabilities.