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JOB OPPORTUNITY: Assistant Program Manager

Competition #1-19 |  Download job posting PDF


Directions Youth Services provides 24/7 support to at-risk, homeless, and street-involved youth under 25. Vancouver’s most vulnerable youth can connect with supports, get counselling for trauma, mental health or substance issues, and transition to more permanent housing. Directions operate several facilities and programs for youth throughout Vancouver.

Directions is a division of Family Services of Greater Vancouver (FSGV), which for 90 years has provided trauma counselling and essential resources for children, families and individuals facing all kinds of life’s challenges.


Reporting to the Manager, the Assistant Manager supervises the evening programming at Directions Youth Services Centre. The Assistant Manager has responsibilities for program staff, including selection, performance management, discipline and dismissal. This individual supervises case management (plan, develop, implement, and oversee client engagement strategies) and the creation of individual service plans for youth.  With the support of the Division and program team, plan, develop, implement, and oversee the ongoing day-to-day operations of evening programming.

Hours of work: Full-time – Sunday to Thursday 3pm – 11pm  


  • Program Management: With support of the Manager, oversees the day-to-day operation of the ‘Dusk to Dawn’  evening programs by ensuring the necessary facilities and equipment are in place, program guidelines and polices are adhered to and program standards are met.

  • Program Planning: With support of the Manager, plans, formulates, implements, and evaluates program goals, objectives, policies, and procedures.

  • Program Quality: Reviews and evaluates client progress, makes adjustments to service plans as required and provides follow up planning. Provides on-floor support when required.

  • Performance Management: Supervise and evaluate staff and monitor daily operations by performing duties such as assigning work, providing feedback on performance, and conducting performance evaluations.


Education and training:

  • Bachelor’s degree in a related social work, youth care, or related field
  • First Aid, FoodSafe level 1, Non-Violent Crisis Intervention certificates are assets.


  • Five (5) years experience working with homeless and/or at risk youth, plus three (3) years managing and leading team members
  • Training or experience in addictions and youth work
  • Knowledge of mental illness
  • Thorough knowledge of adolescent development, at-risk youth and the child welfare system
  • Excellent organizational, time management, analytical and problem-solving skills
  • Equivalent combination of education, training and experience will be considered.


• Friendly work environment
• Flexible working hours
• Support the local community
• Rewarding experience


Directions Youth Services offers purposeful careers, serving the most vulnerable members of our community. This role offers you the opportunity to make a direct and positive impact in our community.

We support career development and training for staff to reach their potential, and offer mentorship and professional advancement in a supportive environment. We recognize the importance of work-life balance, wellness and a safe, inclusive and welcoming workplace that values diversity and respect for all.

Salary/Pay Grade: GS11 Step 1 ($1,992.90 bi-weekly) Plus Excellent Benefits Including Pension

Hours of Work: Full-time – Sunday to Thursday 3pm – 11pm

Location: Downtown Vancouver

Closing Date: January 21, 2019


Please send us your resume and cover letter (indicating the competition number 1-19 in your email subject line). Please outline your interest for this role, demonstrate your relevant experience, and tell us where you heard of this opportunity, in your cover letter.

Send your application to: careers@fsgv.ca

Only short listed candidates will be contacted for interviews. No phone calls please. Thank you for your interest.

FSGV is committed to the principles of diversity. We encourage applications from qualified people of all gender expressions and identities, sexual orientations, visible minorities, Indigenous persons and persons with disabilities.