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JOB OPPORTUNITY: Relief Peer Support Worker

Competition #131-18 |  Download job posting PDF


Directions Youth Services provides 24/7 support to at-risk, homeless, and street-involved youth under 25. Vancouver’s most vulnerable youth can connect with supports, get counselling for trauma, mental health or substance issues, and transition to more permanent housing. Directions operate several facilities and programs for youth throughout Vancouver.

Directions is a division of Family Services of Greater Vancouver (FSGV), which for 90 years has provided trauma counselling and essential resources for children, families and individuals facing all kinds of life’s challenges.


This position works to promote safer & healthier options, to assist youth with the navigation of service systems and, where possible, to assist in their transition from the street to residences. This position will involve working with a variety of ‘at risk’ and ‘homeless’ marginalized youth who may be struggling with addiction, intellectual, emotional/social challenges, dual diagnosis, and histories of sexual abuse.

This position reports to the Night Resource/Dusk to Dawn Supervisors.  This is a peer support position. Applicants should be peer in nature with relevant life experience.  


  • Assess and screen all youth requesting access to the centre.
  • Establish rapport with youth in the centre and begin to build trusting relationships
  • Plan, organize, and implement appropriate recreational, social and/or educational activities
  • Identify individual needs of youth and facilitate appropriate referrals
  • Maintain awareness of any concerns or problems (e.g., medical, safety, etc.) and inform a supervisor.
  • Maintain appropriate notes, statistics, logs, and critical inc
  • Actively participate in staff meetings, supervision sessions, and performance evaluation processes
  • Adhere to all program and agency policies, procedures, and safety standards.
  • Manage crisis between, within, and among various groups and individuals
  • Model positive coping and interpersonal skills.
  • Maintain a culture of “People helping people help themselves.”
  • Duties as required.



  • Minimum of two years removed from homelessness, street life, addiction, or other connected, relevant life experience.


  • Basic knowledge of adolescent development; alcohol and drug abuse issues; sexually exploited youth, and “street involved” activities


  • Ability to maintain a schedule that allows for both evening and weekend work. A willingness and ability to work with other systems.

Working conditions:

  • 24-hour crisis response centre.
  • Ability to do shift work: awake overnights, days, evenings.

Knowledge & Abilities

  • Basic awareness of community, social and health resources.
  • Basic awareness of the systemic issues that affect low income and marginalized people.
  • Basic awareness of substance misuse, adolescent development, and the problems encountered by chemically dependent individuals.
  • Basic understanding of behavioral management.
  • Basic understanding of mental health issues and treatment.
  • Ability to observe and recognize change in clients.
  • Ability to maintain professional boundaries with clients.
  • Ability to establish and maintain rapport with clients.
  • Ability to take training to deal effectively with conflict situations, manage aggressive behavior, and use non-violent crisis intervention and behavioral management techniques.
  • Ability to communicate proficiently both verbally and in writing.
  • Ability to organize, prioritize, and meet deadlines.
  • Ability to establish/maintain satisfactory work relationships with the public and other employees.
  • Ability to deal tactfully and effectively with co-workers, public, and other agencies, and to maintain confidentiality.
  • Ability to work independently and as a part of a team.
  • Ability to work in a culturally diverse population.
  • Basic computer literacy.
  • Physical ability to carry out the duties of the position.


• Friendly work environment
• Flexible working hours
• Support the local community
• Rewarding experience


Directions Youth Services offers purposeful careers, serving the most vulnerable members of our community. This role offers you the opportunity to make a direct and positive impact in our community.

We support career development and training for staff to reach their potential, and offer mentorship and professional advancement in a supportive environment. We recognize the importance of work-life balance, wellness and a safe, inclusive and welcoming workplace that values diversity and respect for all.

Salary/Pay Grade: 3, Step 1 – $16.42 per hour 

Start Date: As soon as possible

Location: Downtown Vancouver


Please send us your resume and cover letter (indicating the competition number 131-18 in your email subject line). Please outline your interest for this role, demonstrate your relevant experience, and tell us where you heard of this opportunity, in your cover letter.

FSGV is an equal opportunity employer. If you require a disability-related accommodation in order to participate in the recruitment process, please email your contact information to careers@fsgv.ca for follow-up.

Send your application to: Clint Kaye, Supervisor, Night Resource/Dusk to Dawn Program at:  ckaye@fsgv.ca

Post End Date: January 10, 2019

Only short listed candidates will be contacted for interviews. No phone calls please. Thank you for your interest.

FSGV is committed to the principles of diversity. We encourage applications from qualified people of all genders and sexual orientations, visible minorities, Aboriginal persons and persons with disabilities.