WE CONTINUE TO SERVE:
FIND SUPPORT DURING COVID-19

At Family Services of Greater Vancouver, the health and safety of our staff, clients, and community is our top priority. Throughout the pandemic, we have remained committed to serving the most vulnerable, and we will continue to adapt to provide uninterrupted access to essential supports for those who rely on in-person services. Clients are not required to show proof of vaccination in order to access FSGV programs and services.

Staff Vaccination

To keep FSGV staff and clients safe, the agency has implemented a mandatory vaccination policy. All staff, across all FSGV locations, are fully vaccinated. For staff working in person, additional measures to prevent the spread of COVID-19 are also in place, including frequent hand washing, social distancing, and wearing well-fitted masks.

Some programs and services are currently being delivered remotely. Please see the program updates below or get in touch with your FSGV contact to learn more.

FREE ONE-ON-ONE FINANCIAL COACHING

Financially stressed due to COVID-19 or other issues? We are here to help! Our-on-one financial coaching is available over the phone or online, and we can assist you with the latest information about provincial and federal benefits you may be able to access during COVID-19.

Our free COVID-19 Money Navigator is here for you, providing multilingual support for you and your family during this difficult time. Our Navigators and Coaches will help connect you to any benefits and financial supports you qualify for now. Our chat and helpline hours are 10 am to 4 pm Monday to Friday.

Find out more about our Covid-19 Money Navigator here

To book an appointment or find out more, please email: moneynavigator@fsgv.ca

ARE YOU EXPERIENCING DOMESTIC VIOLENCE OR CO-ISOLATING WITH AN ABUSIVE PARTNER?

Our team of community-based Victim Support Workers are here to help you over the phone, online or in-person. You do not have to have filed a police report to access our services.

We can help you make a safety plan, get one-on-one support, connect you to other supports and financial assistance, and interact with the criminal justice and legal system if you need it, and more.

Please contact: Kiran Toor, Manager, Victim Services 604 360 3235  or ktoor@fsgv.ca

DIRECTIONS YOUTH SERVICES

Our regular services for homeless and at-risk youth have shifted to best ensure the safety of our clients and staff. Our Drop-In Services Centre on Burrard Street continues to operate 24 hours a day, 7 days a week.

We are offering youth access to the drop-in space in limited numbers so that we can promote appropriate social distancing and sanitization. Youth can access bathrooms, showers and laundry.

Our shelter program remains open. Meals are being provided meals in-house or out of the front door in take out containers. Harm reduction supplies are available. 

Understanding that food security is an ongoing and growing concern, we have arranged a food pantry so that clients can select canned and dried goods to take with them. Pantry hours are 9:30 am –11:00 am and 4:00 pm – 6:00 pm daily.

Youth with primary health care needs can check in with staff with our visiting doctor and nurse practitioner.

We can accept and provide donations, and are specifically looking for rain gear for our clients. 

For more information please visit Directions Youth Services.

CARING NEIGHBOURS 

Our Caring Neighbours community kitchens and programs (except Raising Exceptional Children) in New Westminster are now in-person and our Richmond Family Friends Programs, Community Kitchens, Art Literacy and Nobody’s Perfect are back to running online.

For more information, please contact:
New Westminster programs:  Maylen Crespo mcrespo@fsgv.ca
Richmond programs: Bilquis Hirani bhirani@fsgv.ca

VANCOUVER FAMILY PRESERVATION AND REUNIFICATION SERVICES

We continue to provide phone and digital meeting services to our clients. Our office at 4103 Fraser Street is open Monday to Friday from 8:30 am to 4:30 pm for some in-office services. 

For more information, please contact: Jim Staton jstaton@fsgv.ca and Susan Walker swalker@fsgv.ca

FOSTER FAMILY SUPPORT SERVICES

We continue to provide phone and digital meeting services to our clients. Our office at 4103 Fraser Street is open Monday to Friday from 8:30 am to 4:30 pm for some in-office services. 

For more information, please contact: Jim Staton jstaton@fsgv.ca

PROJECT PARENT BURNABY/NEW WESTMINSTER

We continue to provide phone and digital meeting services to our clients, as well as in-person sessions in outdoor community settings and in our office at 321 Sixth Street in New Westminster (masks are required on site and when social distancing is not possible outdoors).

For more information, please contact: Shabniz Kurji  skurji@fsgv.ca

PARENT-TEEN MEDIATION

We continue to provide phone and digital meeting services to our clients, and in-person sessions in outdoor community settings, schools and in our office at 321 Sixth Street in New Westminster (masks are required on site and when social distancing is not possible outdoors). In-person sessions are limited to pre-mediation sessions, while full-family mediations sessions occur through our digital meeting platforms.

For more information please contact: Shabniz Kurji  skurji@fsgv.ca

EARLY CHILDHOOD COMMUNITY CONSULTANT

We continue to provide phone and digital meeting services to our clients, as well as in-person sessions in outdoor community settings (masks are required on site and when social distancing is not possible outdoors).

For more information please contact: Shabniz Kurji  skurji@fsgv.ca

PROJECT PARENT FRASER SOUTH

We continue to provide phone and digital meeting services to our clients, as well as in-person sessions in outdoor community settings and in our office at 15355 102a Ave in  Surrey (masks are required on site and when social distancing is not possible outdoors).

For more information, please contact: Sonia Bilkhu sbilkhu@fsgv.ca

PRIYD/CYSN

FSEAP

We continue to provide 24/7 phone intake and counselling support, and our full range of counselling and work-life services. We have resumed limited face-to-face counselling sessions where office space and health measures allow us to. In addition, we continue to offer telephone or video sessions.

In line with this, our FSEAP facilities are allowing limited in-person counselling on a case-by-case basis. Our Account Management, Administration and Management team continue to work remotely with full access to phones, emails, and normal communications. We continue to update and adapt our service delivery and are hoping to be able to reopen all offices in the coming months.

To access FSEAP services or for more information call:
Toll Free 24/7: 1 800 667 0993
Metro Vancouver: 604 732 6933
EAP Program Services: carecentre@fsgv.ca
Administrative and Account Management: reception301@fsgv.ca

COUNSELLING AND SPECIALIZED TRAUMA SUPPORTS

We are currently providing phone and digital meeting services to our clients. In-person services may be available, dependent on client/therapist comfort. Please contact your counsellor about available options.

For further information please contact:
Specialized Trauma Programs (SAIP, STV, PEACE): specializedtraumaservices@fsgv.ca;  604 874 2938 X 4141

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We look forward to reopening our programs and locations as soon as safely possible. Please continue to practice social isolation, proper infection-prevention hygiene, and let’s always continue to support one another. Together, we will get through this!

For the latest information on COVID-19 in BC, please visit Vancouver Coastal Health and the BC Centre for Disease Control.