Covid-19 Protocols – Information for clients

Our offices are only open to client visits on a limited, by appointment, basis as we continue to follow public safety and WorkBC guidelines.

Current allowances for in-person counselling come with restrictions and guidelines to keep everyone safe, and we have developed our own protocols to ensure our office spaces are safe for our clients and staff. Based on this, we continue to deliver services virtually (counselling by video or phone). Virtual counselling has been shown to be effective and clients have appreciated the convenience and reduced need to travel (take transit) and public exposure. We appreciate your patience and understanding as we carefully adapt to the changing circumstances and public health guidelines, especially as we enter the fall and winter seasons with overlapping concerns of COVID-19, as well as seasonal colds and flu. If you have any questions or concerns, please speak with your counsellor or contact our office.

View our COVID-19 information sheet for in-person appointments: 


Family Services offers professional, compassionate counselling and trauma services to individuals, families, children and youth in Vancouver, Richmond, and New Westminster.

Our counsellors are professionally trained therapists with graduate degrees in clinical social work and psychology. We offer services in English, Mandarin, Cantonese, Spanish, Korean, and other languages.

Our Trauma Services programs serve women and children survivors of incest, trauma, sexual abuse, and family violence.

There is no fee to access these programs, but may require a referral from a social worker.

For more information please contact:  or 604 874 2938 X 4141

Trauma Counselling Programs

  • Stopping The Violence  
    Vancouver, Richmond, New Westminster

    Individual and group counselling for women (cis and trans) and people of all marginalized genders who have experienced violence. Clients may explore how to recognize and understand the dynamics and impacts of abuse, learn self-care, coping, and assertiveness skills, and develop a safety plan and support system. 
  • Healthy Connections
    Support to help pregnant people and birthing parents work through trauma related issues that they feel may interfere with their ability to connect with their children. The program includes one-to-one counselling, support for co-parents/couples, and a capacity-building group that helps foster connections and counter the impacts of parenting in isolation. Healthy Connections is available as early in the pregnancy as possible and support continues until the child’s third birthday.


  • SAIP
    Vancouver, Richmond
    SAIP provides strenth-based, client-centered counselling for children and youth (up to the age of 19) who have experienced sexual abuse and their supportive family members. Based on each child, youth, or family’s needs, our services may include parent support, individual counselling, therapeutic play sessions, family sessions, and coordination and referrals to other community agencies/resources.
  • Vital Connections
    New Westminster

    Counselling support for adults over age 50 who are experiencing challenges related to life transitions, depression, anxiety, isolation, relationship issues, grief and loss, trauma, and/or health issues. Vital Connections includes arts-based, somatic, cognitive, and psychoeducational approaches to healing.

  • Youth Counselling
    New Westminster
    We provide a safe space at the New Westminster Youth Centre for youth to connect with counselling and other resources to support their mental health and wellbeing. 

    The PEACE Program provides culturally sensitive, trauma-informed and child-centered services for children and youth, aged 3 to 18, who have witnessed and/or experienced family violence. We provide free, individual and group counselling sessions for children, youth, and supportive parents/caregivers. We work using play-based, arts-based, somatic, cognitive, and psychoeducational approaches. Themes that might come up in the work include: establishing a sense of safety; exploring the expression of emotions; boundaries; and seeking to develop secure attachments. We provide groups on a regular basis for children, youth, and parents/caregivers on our waitlist for individual counselling. 

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